Quality and Service Excelence

  • Training
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  • United Arab Emirates


This training programme will allow you to broaden your knowledge and understanding on the importance of service excelence and quality management, while outlining various key practices on maintaining an effective quality managment system and demonstrating the use of a variety of advanced innovative technology to improve service quality.

The cource aims at teaching on a multitude of aspects and combines theoratical learning, best practices and workshops allowing you to apply your learning by conducting a 'Service Quality Audit' in Dubai's public transport system. 


Programme topics:

  • Service quality management in public transport
  • Current trends and customer expectations
  • Creating an end to end customer experiance and quality of service
  • Accessibility signage and way finding
  • Human resource and workforce strategy
  • Customer service from an authority perspective
  • Use of technology to improve service quality



5% VAT excluded

Until 18/07/2018

After 18/07/2018


1210 €

1610 €

Member « developing nations »*

885 €

1175 €


1635 €

2170 €

Non-member « developing nations »*

1095 €

1465 €

Group UITP Member (4 or +)

1130 €

Group UITP Member (4 or +) « developing nations »*

830 €

Group UITP non Member (4 or +)

1520 €

Group UITP non Member (4 or +) « developing nations »*

1020 €

* Participants from developing nations benefit from a special discount. Check here the list of eligible countries.

To register please contact us: dure.shewar@uitp.org - Tel: +971 544113471

Participation fees include:

  • Training instruction
  • Lunches and coffee breaks
  • All training documents: Binder including all presentations and supporting documents; Access to all training material via UITP's electronic library Mobi+ (after the training)

Groups generally consist of 25 participants and are limited to about 30 in order to increase the learning experience and interaction during the programme. Places allocated on a first-come, first-served basis.